Privacy Policy

1. Introduction

Welcome to Ramesh Electronics ("Company," "we," "us," or "our"). We are committed to safeguarding your privacy while providing you with exceptional TV repair and electronic services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us.

By accessing our website or using our TV repair and related services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

For service terms, warranty, payment, cancellation, and refund-related terms, please see our Terms of Service.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and service address
• Payment Information: Payment method details for processing transactions
• Device Information: Brand, model, serial number, and issue descriptions of your electronic devices
• Communication Records: Your correspondence with our team for service quality purposes

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent, navigation patterns, and referral sources
• Cookies: Data collected through cookies and similar tracking technologies

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Service Delivery: To schedule, perform, and complete repair services
• Communication: To contact you regarding appointments, service updates, and support
• Payment Processing: To process payments and maintain transaction records
• Business Operations: To manage our business, maintain records, and comply with legal obligations
• Quality Improvement: To enhance our services based on feedback and usage patterns
• Marketing: To send promotional communications about our services (with your consent)
• Legal Protection: To protect our rights, investigate fraud, and enforce our terms

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in payment processing, communications, and business operations
• Legal Compliance: When required by law, court order, or government authority
• Business Protection: To protect our rights, property, safety, or enforce our agreements
• Business Transfers: In connection with mergers, acquisitions, or sale of business assets
• With Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active service records: Duration of customer relationship plus 5 years
• Financial records: As required by tax and accounting laws (minimum 7 years)
• Communication records: Up to 3 years for service quality purposes
• Marketing preferences: Until you opt-out or withdraw consent

6. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You acknowledge and accept this inherent risk when providing information to us.

7. Your Rights

Subject to applicable law and our legitimate business, legal, and operational requirements, you may:

• Request access to your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information where legally permissible and where we have no obligation to retain it
• Opt-out of marketing communications at any time

To exercise these rights, contact us using the information below. We may require verification of your identity. We reserve the right to decline or limit requests that are unreasonable, repetitive, impractical, or that would require disproportionate effort, or where we are required or permitted to retain the information by law or for legitimate business purposes (e.g. warranty, dispute resolution, legal compliance).

8. Cookies & Tracking

Our website uses cookies and similar technologies for functionality, analytics, and improving user experience. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time at our sole discretion. Changes become effective upon posting to our website. Your continued use of our website or services after the effective date of any change constitutes your acceptance of the updated policy. We encourage you to review this policy periodically. Material changes may be communicated via email or website notice where appropriate, but we are not obligated to provide individual notice.